Refunds and Cancellations Policy of Staycrib
Holidays
The customer Registration process and
guidelines:
As a condition of your use of this Website, you
warrant that (i) you are at least 18 years of age and are of sound mind, (ii)
you possess the legal authority to create a binding legal obligation, (iii) you
will use this Website in accordance with this Agreement, (iv) you will only use
this Website to make legitimate reservations/ selections/payments for you or
for another person for whom you are legally authorized to act, (v) you will
inform such other persons about the terms and conditions that apply to the
reservations/ selections/ payments you have made on their behalf, including all
rules and restrictions applicable thereto.
Registration for all Corporate Employees that are
part of Staycrib Holidays various corporate/ loyalty/ rewards programs will be
dictated by the terms and conditions agreed on between Staycrib Holidays and
the respective corporate/agency. Registration for the said programs will require
some form of identification such as Employee ID numbers/ Employee Email ID or
any other form of identification/ approvals as has been decided upon in the agreement
between Staycrib Holidays and the respective Corporate. All products & services
offered by Staycrib Holidays is meant for use only by the respective employees
who are eligible for the offers and shall not be misused/ offered to anyone
else without obtaining due approval and written permission from Staycrib
Holidays.
Product/ Service Description:
Staycrib Holidays is primarily a destination
and holiday packages provider who also undertakes various travel/ leisure or
reward-based programs for corporate entities. Transportation services, hotel
accommodation, sightseeing, guide services, activities, etc. is arranged by
Staycrib Holidays.
All products/services that are listed on our Site
have a validity period, related terms and conditions of purchase and use.
Certain outdoor activity linked packages/ products come with health &
safety warning. It is expressly understood that the User has understood all
related terms; conditions of sale and in no manner will hold Staycrib Holidays,
our agents, or representatives responsible for any untoward outcome related to the use of such services/products.
Staycrib Holidays does not control or operate any
airline/ shipping company/ transport/ hotels/ coaches etc., and hence has no
control over operations. Staycrib Holidays cannot be held responsible for any
delay or deficiency in the services provided by any independent agency /
airline/ transport/ cruise/ hotels or any other provider of services.
Pricing and Payment Policy:
Price and availability are not guaranteed until the
reservation is confirmed by the user. What your tour price/ product price
includes will be specified by Staycrib Holidays in the quote. This means that
all/any other item not mentioned in the Tour price includes is not a part of
the quotation/ pricing.
In case of any revision in the flight charges/
airline taxes due to the rise of fuel prices, the same will be levied to the
traveler. Government actions such as changes in GST, Govt. of India service
tax rates, any other state government taxes, or any other government-imposed
changes and currency changes in relation to an exchange rate variation may also
vary the price after you have booked. Optionally, if the User chooses to pay
for the holiday in full at the time of booking, in which case the holiday price
will be fixed at the cost quoted by Staycrib Holidays at that time. Staycrib
Holidays reserves the right to charge service fees for services rendered.
Various packages, promotions, and special offers
will have their own validity period and will be applicable as per the agreement
between the supplier and Staycrib Holidays. It is the responsibility of the
User to check the validity date of the offer selected, before opting for a
particular package/option. Certain holiday packages may or may not be
applicable during the peak holidays seasons/ days. The user is advised to read
all the terms and conditions attached to the particular package/ option before
selecting the same.
Payments by cheques should be drawn in favor of
Staycrib Holidays payable at New Delhi. Interest @ 18% per annum will be
charged on bills remaining unpaid after 14 days from the date of billing.
Razor Pay has been authorized to process online
payment transactions on behalf of Staycrib Holidays. We as a merchant shall be
under no liability whatsoever in respect of any loss or damage arising directly
or indirectly out of the decline of authorization for any Transaction, on
Account of the Cardholder having exceeded the preset limit mutually agreed by
us with our acquiring bank from time to time.
Your financial institution may impose an additional
fee or other charges to use their payment services (Payment Servicing Fees),
and you are solely responsible for payment for any and all such Payment
Servicing Fees. Payment Servicing Fees are not included in the purchase price
displayed on any packages or the receipts provided by Staycrib Holidays.
Cancellation / Refund policy:
Cancellation charges will be payable, depending
upon the number of days prior to departure that Staycrib Holidays receives
notice of cancellation and on hotel/ resort/ airlines/ transporters/ suppliers
cancellation policy and will include a service fee. Some hotels do not permit
changes to or cancellations of reservations after they are made, as indicated
in the rules and restrictions for the hotel reservation and for bookings with
these suppliers no amount will be refunded.
If the User does not cancel or change the
reservation before the cancellation policy period applicable to the hotel/ the package that was reserved, which varies by hotel, the user will be subject to a
charge of applicable room rates, tax recovery charges of the hotel and the
service fees for cancellation.
Cancellation policy for the various packages and
offers which are specifically for corporate programs will be governed by the
agreement with the respective corporate and the various suppliers of Staycrib
Holidays for that particular program.
Cancellation/ amendment/ delay in airlines / trains
/ coaches will not entitle the user to any refunds for the tours / Land
packages/ hotels/ cruises and the suppliers will apply cancellation rules as
per their policies.
Refunds:
Request for refund should be made in writing within
3 working days after the scheduled completion of the related services. All
refunds for international, products will be made only in Indian Rupees as per
RBI Regulations. Refund requests for curtailed stay cannot be processed unless provided with documentary evidence from the supplier. All refund requests are
subject to obtaining a refund approval from our suppliers, and no refunds can
be given without this approval. The supplier reserves the right to process and
whether or not to approve the refund, request, and if necessary charge an
administrative fee for packages. No refunds can be processed for partially
utilized services and no-shows.
For all queries and clarifications, you can
write to [email protected].
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